Privacy Policy

Introduction

HM Commercial Laundry (also operating as HM Service Tech), including its principals Tzvi and his authorized representatives ("we," "us," "our," or "Company"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website njcommerciallaundry.com and use our services (the "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. Your use of our website and services signifies your acceptance of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address, and company name when you submit our contact form or request a quote
• Business Information: Details about your laundry operations, equipment needs, maintenance requirements, and service preferences
• Communication Records: Messages, inquiries, and correspondence you send to us via email, phone, or our website
• Account Information: Login credentials and profile information if you create an account on our website

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, links clicked, time spent on pages, and navigation patterns
• Device Information: Device type, browser type, operating system, and device identifiers
• Location Information: General geographic location based on IP address (not precise GPS location)
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar tracking technologies

1.3 Third-Party Information

We may receive information about you from third parties, such as:

• Business data providers for company information verification
• Analytics providers and marketing partners
• Referral sources and business associates

2. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To provide, maintain, and improve our commercial laundry services, equipment sales, repair services, and customer support
• Communication: To respond to your inquiries, send service updates, maintenance reminders, and product information
• Business Operations: To manage quotes, invoices, service schedules, preventative maintenance programs, and customer accounts
• Marketing and Sales: To send promotional materials, newsletters, and information about new products or services (with your consent where required)
• Website Improvement: To analyze user behavior, troubleshoot technical issues, and enhance website functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Fraud Prevention: To detect and prevent fraudulent activities and unauthorized access
• Business Analytics: To understand customer needs, preferences, and trends in the commercial laundry industry

3. Information Sharing

3.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Website hosting and maintenance providers
• Email and communication platforms
• Equipment manufacturers (UniMac and partners)
• Payment processing and billing services
• Customer relationship management (CRM) systems
• Analytics and marketing service providers

3.2 Legal Requirements

We may disclose your information when required by law or when we have a good faith belief that disclosure is necessary to:

• Comply with legal obligations and court orders
• Protect our rights, privacy, and safety
• Protect against fraud and security threats
• Enforce our terms and conditions

3.3 Business Transfers

If HM Commercial Laundry is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We do not share your personal information with unrelated third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure SSL/TLS encryption for data transmission
• Secure password protection for accounts
• Regular security audits and assessments
• Limited employee access to personal information
• Confidentiality agreements with service providers

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and understand how visitors use our site.

5.1 Types of Cookies

• Essential Cookies: Required for website functionality (security, load balancing)
• Performance Cookies: Track website usage for analytics and improvement purposes
• Marketing Cookies: Enable targeted advertising and marketing campaigns

5.2 Your Cookie Choices

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect website functionality. We respect browser "Do Not Track" signals and will not track your online activity beyond our website.

6. Third-Party Links and Services

Our website may contain links to third-party websites and services, including UniMac dealer sites and other industry resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

7. Data Retention

We retain your information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the context of the processing and our legal requirements.

• Contact Form Submissions: Retained for service fulfillment and 2-3 years for business records
• Customer Account Information: Retained while the account is active and 3 years after account closure
• Marketing Communications: Retained until you unsubscribe
• Website Analytics: Typically retained for 12-24 months

8. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: The right to opt out of marketing communications at any time
• Data Portability: The right to receive your information in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website with an updated "Effective Date." Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, and shared, and the right to delete personal information collected from you (subject to certain exceptions). To exercise these rights, please contact us using the information above.

13. International Users

Our website is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and processed in the United States. By providing your information, you consent to this transfer.